Customer Service Level 3 Diploma

Customer Service Level 3 Diploma

Courses Info

Customer Service Level 3 Diploma

Customer Service Level 3 Diploma | This qualification gives learners the opportunity to develop the skills and knowledge needed to deliver customer service in a range of industries and contexts. Learners will understand what drives customer behaviour and what creates customer retention. Learners are also given the opportunity to explore excellence within customer service, dealing with more challenging scenarios such as complaints and stakeholder engagement.

The Customer Service Level 3 Diploma will develop knowledge and skills in key areas such as delivering customer service, customer retention, resolving customer problems, business principles, and managing own performance and professional development.

This qualification is aimed also those already working in a wide variety of customer service settings such as hotels, banks, contact centres, restaurants and retail outlets.

As a work-related, competency based qualification it will provide confirmation to employers that learners have gained the skills and knowledge needed to conduct customer level skills at level 3 to a nationally recognised standard.

Customer Service impacts on all occupational sectors. This Customer Service Level 3 Diploma can be embedded in a company’s normal training and development process.

Customer Service Level 3 Diploma

The qualification gives learners the opportunity to develop and demonstrate technical and wider sector-related knowledge to underpin competence. This includes the principles, and techniques for organising and delivering customer service, building and maintaining relationships with customers and an understanding of the legislation and regulations that governs the industry.

The course will help you to achieve and prove a range of technical skills and behaviours that supports competence in the job role. This includes resolving customer problems and complaints, communicating with customers, delivering non-routine customer service and supporting improvements in customer service

Course Length: 3 – 6 months;

Start dates:  January April, July, September;

Customer Service Level 3 Diploma

Course Structure

  • Demonstrate understanding of customer service
  • Demonstrate understanding of the rules that impact in customer service
  • Make customer service personal
  • Go the extra mile in customer service
  • Deal with customers in writing or electronically
  • Use customer service as a competitive tool
  • Organise the promotion of additional services or products to customers

* The units can vary, depending on the optional modules which your institution will choose for the course structure.

There will be a variety of formats from essays and seminar papers through to group presentations, case studies, reports and in-class tests & assessments.

This qualification provides learners with a mix of relevant practical skills and knowledge which will enable them to follow a career in customer service and/or you can progress to higher education.

Once you are done with the programme you will have gained valuable customer service knowledge and experience, which you can utilise in a wide range of roles. You could decide to work as part of a customer service team.

Examples of jobs opportunities for a Level 3 Diploma in Customer Service graduate:

  • Customer Relationship Manager
  • Customer Support Officer
  • Customer Service Executive Officer
  • Customer Service Operator
  • Customer Service Team Leader
  • Contract Centre Supervisor
  • Customer Service Team Leader
  • Customer Relations Advisor
  • Applicants must be 19+, motivated to study with a clear intention to progress to a higher education course;
  • There are flexible qualification requirements for admission, but all applicants will be interviewed during the admissions process.
  • Applicants will need to take a diagnostic assessment of literacy (unless already qualified to Level 2 in English and Maths)


You can choose to fund this course yourself. The Tuition Fee of the course will vary depending on the institution you wish to study in, as well as your status in the UK. Please contact us to find out the tuition fee for a specific course you’d like to know about.

Government Founds – Student Finance England   

If you are an UK/EU citizen or living in the UK on Indefinite Stay, you can receive support from the government via 19+Advanced Learning Loan to cover tuition fees costs while studying, depending on your circumstances. These loans help learners aged 19 and over, to pay the fees charged by approved colleges and training organisations in England.

You can get a tuition fee loan to cover your full course fees. You only start to pay back your student loan after you finish studying and are earning over £21,000 a year.